Shipping & Delivery Information
Last updated: 1 October 2026
Shipping & Delivery Information
Last updated: October 2026
At MoVa, we take great care not only in crafting our garments but also in ensuring they arrive safely and efficiently. Below you will find key information about how we process and ship your orders.
1. Where We Ship
We currently ship to countries within the European Union and Schengen area.
Please note that some countries within the Schengen area are not members of the European Union. Shipments to destinations outside the EU may therefore be subject to customs procedures, import duties, taxes, or other charges.
If you are unsure whether we currently ship to your location, please contact us at info@mova-atelier.com.
2. Shipping Costs
- Free shipping is offered on standard purchases over €200
- Shipping is included with active Wardrobe in Motion memberships within our supported shipping destinations
- For standard orders under €200, the applicable shipping rate will be displayed at checkout based on the destination
Shipping charges applicable to Rent & Try orders will be displayed at checkout. Original shipping costs and other applicable logistics costs may be non-refundable in connection with a Rent & Try return, as described in our Returns & Refunds Policy.
3. Delivery Times
Most deliveries are expected to arrive within approximately 2–6 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, courier, customs processing, peak periods, public holidays, or circumstances outside our reasonable control.
You will receive tracking information by email once your order has been dispatched, where tracking is available.
4. Order Processing
We aim to process orders within approximately 1–3 business days after order confirmation.
During launches, events, promotional periods, public holidays, or other periods of increased demand, processing may take slightly longer.
For Wardrobe in Motion exchanges, we aim to process returns and replacement orders as efficiently as possible.
Where a member has already reached the maximum number of garments permitted under their membership plan, returned garments must first be received and processed by MoVa before the replacement order is processed and dispatched, as described in our Membership Subscription Terms.
5. Duties, Taxes & Customs
For shipments within the European Union, customers will generally not be required to pay additional customs duties upon delivery.
For shipments to destinations outside the European Union, including non-EU countries within the Schengen area, the shipment may be subject to import duties, import VAT, customs clearance fees, handling charges, or other taxes and charges imposed by the destination country or the relevant carrier or customs authority.
Unless expressly stated otherwise at checkout, any such duties, taxes, customs charges, or import-related fees are the responsibility of the customer and are not included in the product price or shipping charge paid to MoVa.
MoVa does not control these charges and cannot guarantee or predict the amount that may be payable. Customers are responsible for familiarizing themselves with any applicable import requirements and charges in their country before placing an order.
If a customer refuses or fails to accept a shipment because of unpaid customs duties, taxes, or other import charges, the parcel may be returned to MoVa. Where permitted by applicable law, any reasonable return shipping, customs, carrier, or handling costs incurred as a result may be deducted from any refund or otherwise charged to the customer.
This does not affect any mandatory statutory consumer rights.
6. Wardrobe in Motion Shipping & Exchanges
Shipping for Wardrobe in Motion members is included within our supported membership shipping destinations.
Returns and exchanges made as part of an active and fully paid membership are also included, subject to the Membership Subscription Terms.
Return labels and instructions will be provided through the applicable membership return process.
Members must use the return method and shipping instructions provided by MoVa. Where applicable, members should retain proof that a return parcel has been handed over to the designated carrier.
Unlimited exchanges are available subject to garment and size availability and the conditions set out in our Membership Subscription Terms.
7. Delivery Problems, Loss or Damage
If your order is delayed, arrives damaged, or appears to have been lost in transit, please contact us as soon as reasonably possible at info@mova-atelier.com with your order number and details of the issue.
Where helpful, we may ask you to provide photographs of damaged packaging or goods or other information reasonably necessary for us to investigate the issue with the carrier.
We will work with the relevant shipping provider to investigate and resolve delivery issues as efficiently as possible.
Nothing in this section limits your statutory rights in relation to goods that are lost, damaged, defective, or not delivered in accordance with the contract.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, failed to collect the parcel, or otherwise prevented delivery for reasons attributable to the customer, additional shipping or redelivery costs may apply to the extent permitted by law.
Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been dispatched, we may not be able to change the delivery address.
9. Contact
For questions regarding shipping, delivery, tracking, or customs, please contact:
MoVa GbR
Karlstraße 31
71069 Sindelfingen
Germany
Email:info@mova-atelier.com