Returns & Refunds Policy

At MoVa, we aim to make returns and exchanges straightforward. Different return conditions apply depending on whether you are using Wardrobe in Motion, Rent & Try, or have purchased a garment directly.

1. Wardrobe in Motion Returns & Exchanges

Wardrobe in Motion members may exchange garments throughout an active and fully paid membership. Exchanges are unlimited, subject to garment and size availability.

Essential members may hold up to three garments at a time.

Classic members may hold up to five garments at a time.

Members may register the return of garments currently in their possession and select replacement garments in the same process through their membership account.

If you have already reached the maximum number of garments permitted under your membership plan, your return must first be received and processed by MoVa. Your replacement order will then be processed and dispatched.

The availability of a selected replacement garment cannot be guaranteed while your return is being processed.

Returned membership garments may show reasonable signs of normal wear. Damage beyond reasonable wear and tear may result in cleaning, repair, or compensation costs in accordance with our Membership Subscription Terms.

MoVa professionally cleans and inspects membership garments before returning them to circulation.

Further information regarding exchanges, garment care, damage, loss, late returns, and the return of garments following termination can be found in our Membership Subscription Terms.

2. Rent & Try Returns

With Rent & Try, you pay the full item price upfront and have up to 90 days to decide whether to keep or return the garment, subject to the applicable Rent & Try conditions.

Within the applicable 90-day period, you may:

• Keep the garment;
• Return the garment and receive a refund of the garment value, less any applicable cleaning, logistics, and shipping costs; or
• Join Wardrobe in Motion, where any applicable credit will be applied in accordance with the membership offer and conditions displayed at the time.

Rent & Try garments must be returned in appropriate condition. Reasonable gentle wear consistent with the purpose of Rent & Try is permitted.

Where a returned garment has been damaged, permanently stained, altered, improperly cleaned, or otherwise reduced in value beyond the wear reasonably permitted under Rent & Try, MoVa may make an appropriate deduction from the refund or claim compensation where permitted by applicable law.

The 90-day Rent & Try return option is a voluntary MoVa service and is separate from any statutory rights that may apply to the underlying contract.

3. Standard Purchases

For garments purchased directly from our online store outside Wardrobe in Motion or Rent & Try, consumers generally have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason.

The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receive the goods, subject to the applicable statutory rules.

To exercise your right of withdrawal, you must inform us of your decision to withdraw within the applicable withdrawal period.

Returned items should be:

• Unworn, other than being tried on
• Unwashed
• In their original condition
• Returned with all original tags attached

Garments may be tried on to assess their fit, appearance, and characteristics, as you would reasonably do in a physical store. They should not be worn beyond what is necessary for this purpose.

Please take particular care when trying on garments to avoid stains, make-up, perfume, deodorant marks, or other damage.

If a returned garment has been handled beyond what is necessary to establish its nature, characteristics, and functioning, including where it has been worn, washed, damaged, stained, altered, or returned in a condition that reduces its value, you may be responsible for the resulting loss in value in accordance with applicable law.

To exercise your right of withdrawal, please contact:

MoVa GbR
Karlstraße 31
71069 Sindelfingen
Germany
Email:info@mova-atelier.com

No reason for the withdrawal is required.

After exercising your right of withdrawal, the goods must be returned without undue delay and no later than 14 days after notifying us of your withdrawal, unless otherwise provided by applicable law.

Customers are responsible for the direct cost of returning the goods unless MoVa has agreed to bear those costs or applicable law requires otherwise.

This does not affect your statutory rights in relation to faulty, defective, or incorrectly supplied goods.

4. Refunds for Standard Purchases

Following a valid withdrawal, we will refund the payments required by applicable law, including the cost of our least expensive standard delivery option where applicable.

If you selected a more expensive delivery method than our standard delivery option, additional delivery costs are not refundable to the extent permitted by law.

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Refunds will be processed within the periods required by applicable law.

5. How to Initiate a Return

For standard purchases, you may exercise your statutory right of withdrawal by sending us a clear statement informing us of your decision to withdraw from the contract. No reason is required.

Please contact info@mova-atelier.com and include your order number so that we can identify your order and provide the relevant return instructions.

For Rent & Try returns, please contact us at info@mova-atelier.com with your order number so that we can provide the applicable return instructions.

Wardrobe in Motion members should initiate garment exchanges and returns through their membership account.

Please follow the return instructions provided by MoVa and, where applicable, retain proof that the parcel has been handed over to the carrier.

6. Faulty, Defective, or Incorrect Items

If you receive an item that is faulty, defective, damaged on arrival, or different from what you ordered, please contact us as soon as reasonably possible at info@mova-atelier.com with your order number and details of the issue.

Where helpful, we may ask you to provide photographs or other information so that we can assess the issue efficiently.

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction, or refund.

Any request to contact us promptly does not limit or replace your statutory rights regarding defective or non-conforming goods.

7. Return Condition and Garment Care

Please take reasonable care of garments while they are in your possession and package returned items appropriately to prevent damage during transport.

Different return conditions apply depending on the type of return.

For standard purchases, garments should be returned unworn other than being tried on, unwashed, in their original condition, and with all original tags attached. Garments should only be handled to the extent reasonably necessary to assess them as you would in a physical store.

For Wardrobe in Motion and Rent & Try, the applicable garment-use and return conditions are set out above and, where relevant, in the Membership Subscription Terms.

Where a standard-purchase garment has been handled beyond what is reasonably necessary to inspect it, MoVa reserves the right to claim compensation for any resulting loss in value in accordance with applicable law.

8. Statutory Rights

Nothing in this Returns & Refunds Policy excludes, restricts, or replaces mandatory consumer rights available under applicable law.

Where this Policy provides a voluntary return option beyond statutory requirements, such as Rent & Try, that voluntary return option applies in addition to any mandatory rights that may apply.

9. Contact

For questions regarding returns, refunds, exchanges, or faulty items, please contact:

MoVa GbR
Karlstraße 31
71069 Sindelfingen
Germany

Email:info@mova-atelier.com