Frequently Asked Questions

Our membership Wardrobe in Motion gives you five garments at a time to keep, wear, and love. You can exchange them for new pieces from current or past collections whenever you wish—keeping your wardrobe fresh and in motion.

Five garments at a time are included in your membership.

You may exchange pieces whenever you wish at no additional cost.

The membership runs for 6 months, after which you may continue or cancel.

We take an upfront payment covering the first two months, followed by monthly payments thereafter.

Yes, the first two months’ payment serves as a deposit and commitment to your 6 months.

The membership runs for 6 months, after which you may continue or cancel.

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It allows you to take garments home for up to 90 days by paying the item price upfront. If you return them, you receive a full refund minus shipping and cleaning costs.

Up to 90 days since delivery.

We’ll transfer your Rent & Try items into your membership rotation seamlessly.

We work with eco-conscious dry cleaners who use non-toxic solvents and gentle techniques.

Yes. Our partners use environmentally responsible methods without harmful chemicals.

We recommend professional dry cleaning only, and removing any metal hardware before cleaning.

No—leave that to us. We handle all cleaning and repairs once items are returned.

We professionally clean, repair, and return them to rotation. If beyond repair, we recycle them through our partner Nouvelle Fibres Textiles.

We produce exclusively in Portugal in small, trusted companies with fair labor practices. The companies all properly follow EU regulations. The facilities are regularly checked by us and we work in close contact with our partners.

Yes. We prioritise certified sustainable fabrics and high-quality deadstock materials.

We partner with Nouvelle Fibres Textiles, as they transform worn textiles into new raw materials, reducing waste and closing the loop.

Yes—you can purchase items outright through our online store.

We release two collections each year + few special drops throughout the year.

We are present in select concept stores—locations are listed here.

Simply request an exchange through your account—we’ll send you a prepaid shipping label.

You can return within 20 days of delivery for a full refund.

When your purchased garment is no longer wearable, send it back to us for recycling and receive 20% of the original purchase price.

Email us with your order details—we’ll send you a prepaid label.

Yes, with the membership within the EU and Schengen countries.

We currently ship to all EU and Schengen countries.

Orders usually arrive within 3–7 business days after shipping.

Yes. Membership includes free shipping for all deliveries and returns.